FAQ

Where do I find installation and instructions? 

All product packaging includes instructions printed right on the box, but we also have detailed instruction available using the following links. Generally, accessories should be secure but move upon impact to help prevent damage during a crash. You don't need a torque wrench—just be gentle:-) Of course, we can always be reached via email for extra assistance.

BELLS:

MIRRORS: Coming soon!

What care and maintenance considerations are important?

Spurcycle products have some basic care requirements like most bicycle accessories and components. Even stainless steel parts can corrode with coastal air or after being exposed to sweat. We recommend keeping parts clean and periodically lubricated.

Mine broke. How do I fix it?

If something is missing in your bell life—perhaps the small or large metal band included with your bell—don't worry. We have plenty of replacement parts. The most common thing we see is an Original Bell with Lever that is loose or missing. Though it will never lose its spring due to fatigue, Levers do get deformed. Once deformed, they have no spring and sometimes go missing. If something isn't working or has been damaged, you have several options: 

  • OPTION A: Visit our parts collection and DIY your repair. 
  • OPTION B: Email service@spurcycle.com to initiate our free repair process.
  • OPTION C: Visit your local dealer. Many stock parts or can order them for you. (Note that professional service rates vary.) 
How do I return or exchange something?

Email service@spurcycle.com. We can handle exchanges, returns, warranties, repairs, and field general questions about life.

Shipping questions

Domestic Shipping

Our small shop builds and ships bells M-Th each week. During this time, new orders will typically go out the next day and then deliver in 3-5 business days via USPS First Class Mail. Shipping is a flat $5 as Standard, but other shipping options are quoted during checkout. We discourage air shipment due to its wasteful impact on the environment. Though Priority Mail and 3-Day UPS shipping are "upgrade" options if needed, this does not affect order processing time. Also, note that Ground shipping can be just as fast but much cheaper if destined nearby. We ship from Bend, OR. Here's a map with approximate transit times using UPS Ground service.

International Shipping

If there is a Stockist in your area, we suggest purchasing more locally to save time and money. Shipping charges will be based on the weight of your order and are quoted by carriers during checkout. Any applicable tax and import fees will be collected on behalf of your local government at time of delivery.

Shipping and import costs tend to be much lower using USPS but note that tracking is less reliable and transit times are longer than express carriers. There is a usual void in tracking information following export and prior to delivery—so it looks like the shipment is stuck in Los Angeles. It is not. Rather, a handoff is made to a local carrier for transit within the destination country. Depending on the carrier, there may be no tracking updates until delivery is made. USPS First Class Mail is often 2-3 weeks for international delivery, but can take over 4 weeks depending also on customs and the local carrier who will make ultimate delivery. Because delivery is not made by USPS, there is no further information we can provide but you may find it helpful to contact your local post office.

Import duties and other costs

Please note that VAT, duty, and other international import fees are the exclusive responsibility of our customer and not considered with any spurcycle.com charges. IMPEX declarations are made as merchandise at the retail value of each item. Import cost can be significant and will vary from country to country. Regardless of carrier, expect a processing fee in addition to the actual taxes. This charge is collected by the carrier for processing taxes with local government. Online references can be helpful but please check with your local government or shipping carrier office for details. 

Other

What about dealers?

It is important to us that customers have an option to buy from local shops. We supply many shops across the United States and continue to expand our network of retailers around the globe. If you don't see your favorite shop among our Stockists, please email to let us know.

If you are an existing dealer with questions or would like to become a Spurcycle dealer, you can always reach us by emailing dealers@spurcycle.com.