Lever lost its spring? MIA? We’ve heard from a couple customers that have crashed or encountered an abusive bike rack in the city. Sometimes it isn’t obvious when or how any kind of deformation was caused. The Lever normally has a little preload bend to it prior to installation. That is, the Lever is the spring and the Pin is just a bearing surface in which to pivot. With enough force, the Lever can get deformed or even ripped from the Mount and lost.
It’s possible to remove and fix or install a new Lever, but you either must have the special fixture we built or be pretty handy with some vise-grips. Here is a linked video we’ve drafted that shows how to. If it proves difficult to repair, it’s no problem returning to us so we can make the repair for you.